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名美企急招日英/韩英双语呼叫中心Manager

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发表于 2007-1-22 20:34:14 | 显示全部楼层 |阅读模式
Position:    GSD Manager
Primary Focus:
Technical/Technical Operations Manager is a senior position responsible for the execution of departmental strategies and delivery of departmental results through successful leadership and management of a team of engineers. He/She ensures the infrastructure, staffing, technical expertise, tools and services delivery are of the highest standard.  He/She will continuously review, audit and execute process improvement to achieve YOY improvement on productivity and customer satisfaction metrics.

Qualification:              
Bachelor of Science, Bachelor of Computer Science, Bachelor of Electronic Engineering, Bachelor of Telecommunications, Bachelor of Communications, Bachelor of Software Engineering

Experience Needed:
Typically five or more years of relevant technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a services environment)

Core Knowledge and Experience:
·        A strong and experienced manager who can balance operational, human resource and business objectives and challenges
·        Demonstrates good problem-solving skills and ability to lead others to find appropriate solutions
·        Good analytical skills
·        Proactive, well-organized, and a meticulous planner
·        Translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan
·        Ensures proper utilization of resources and provides justification for additional resource requests
·        Conducts technical and business presentations concerning products, projects, initiatives and results
·        Capable of simultaneously managing multiple high priority issues/projects without reducing quality
·        Ability to work at both operational and executive levels
·        A strong customer advocate
·        Ability to inspire and motivate
·        Strong English and Japanese and Chinese)
·        Self driven and results oriented  
·        Understanding of the general telecommunications market in Asia Pacific
·        Knowledge of services life cycle businesses: design, implement, operate and maintenance
请帮忙推荐, 欢迎随时联系mickeylili@hotmail.com, QQ:502978852. Tel: 0411-82309291 谢谢!
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