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The PBC has the ability to interact with customers (Partner / Prospect / Internal) to resolve their needs and achieve high quality service standards.PBC should have excellent communication skils, quick and accurate data lookup/entry and the ability to multitask and prioritize tasks.
Requirements:
Excellent written and verbal communication skills
(in: Japanese JLPT 320+ )
Resolve partner, Prospect and Internal?enquiries via phone, email and chat
Communicate effectively, via telephone, e-mail and chat
Ensure and assist partners in joining / renewing their OPN agreement, Contracts, etc. on time.
Responsibility:
Utilize all necessary resources within the company to proactively resolve issues and retain partners
Customer relationship (account management) by proactively being in touch through Outbound calls - to build strong relationships with Partners
Build positive rapport with partners and co-workers
Log/document all interactions accurately
Profile partners so that we have updated and accurate info
Work with the team to achieve results
Ability to handle multiple tasks and meet tight deadlines
Perform daily tasks with an entrepreneurial spirit and a true sense of ownership |
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发表于 2011-9-29 20:14:40
提升卡
变色卡
楼主
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