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Service Desk North Asia Team Leader (Japanese Speaker)
客服中心东亚项目组组长（日语）
Main Responsibilities:
主要职责：
* Manage North Asia support team in Service Desk, (Japan/Korean Customer)
* 管理客服中心东亚项目组（面向日韩客户）
* Monitor and ensure team performance
* 对组员进行督导，保证全组的工作业绩
* Japanese customer Pre-sale support and customer transition
* 面向日本客户进行售前技术支持以及客户转换
Requirements:
职位要求：
* IT Helpdesk working experience, at least 3 years, familiar with service desk operation
* 三年以上IT客服工作经验，熟悉IT客服的工作流程
* Good communication skill, strong service sense
* 良好的沟通技能和服务意识
* Team management skill, experience in leading a team
* 有团队管理经验，具备团队管理技能
* Experience in service desk customer transition
* 具备一定的客服中心客户转换经验
* Good Japanese skills, native level; other language skill is plus
* 精能日语（母语水平），同时会其他语种者优先
* Overseas experience (in Japan) is plus
* 有在日本工作经验者优先
工作地点:北京
Customer Service Specialist/Engineer(日本語)
客户服务专员/工程师(日本語)
Main Responsibilities:
主要职责：
* Provide service to customer via phone in the manner of polite and professional way.
* 以礼貌、专业的态度通过电话为客户提供服务
* Handle customer request/incident base on project requirement and support flow.
*根据项目要求及支持流程随机处理客户的需求
* Trouble shooting and resolve customer problem at 1st level.
* 初步故障排除，解决客户的问题
* Escalation base on support flow and tracking the ticket until the case closed.
* 根据支持流程跟踪处理直至问题解决
Requirements:
职位要求：
* Native Japanese Speaker;
* 母语为日语
* Good Service Sense;
* 良好的服务意识
* Problem analysis/solving skill, logic thinking.
* 分析问题和解决问题的能力，以及逻辑思维能力
* Same working experience is plus.
* 有相关工作经验者优先
工作地点:北京
ITO_DS- Profile Software Packaging Engineer
Educational Requirements
- Bachelor’s Degree at recognized University and or equivalent
Basic Requirements
§ Familiarity with Install Shield or Wise Package Studio application development.
§ Experience with SMS applications.
§ Experience with Virtual Machine environments and Virtual Servers.
§ Ability to write VB scripts.
§ Familiar with Window Operating System, Understanding of the Windows Registry.
§ Understanding of Group Policy and server environments.
§ 1 year or more of software packaging experience.
§ High level of initiative and dedication.
§ Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
Additional Language Requirements:
§ Korean or Japanese
工作地点:北京
Job title: Key account manager
Sales responsibilities:
Identifying market opportunities and potential process manufacturing customers (hunting), development and implementation of successful sales strategies.
To manage and develop relationships with assigned accounts in order to maintain existing revenue streams and to secure new and extension contracts.
Develop and maintain high level relationships with the key accounts assigned.
To build up knowledge in process industry with the understanding of the market’s business requirements and thereafter, effective translation into the most optimal solution to the customer.
To work and interact closely with the respective Global Account Manager (GAM) of the assigned accounts as part of a global selling team for designated global and regional accounts.
To ensure that timely and accurate reporting of all sales and business development activities as required by management from time to time.
To be assigned related and pertinent tasks and projects, as necessary from time to time.
Responsibilities:
University qualification in Business Administration, Engineering, Computer Science and / or relevant area.
5 - 8 years of progressive ICT sales and marketing experience and responsibility in the process manufacturing industry. Proven track record in sales.
Strong und aggressive (hunting) sales skills, drive to succeed, results oriented.
Extensive knowledge specifically of the IT market in the region and the process manufacturing industry.
Strong entrepreneurial spirit and high level of creativity is essential.
Excellent verbal and written communication in Mandarin Chinese and English
Interpersonal skills to evoke commitment from the client and integrity in all dealings.
工作地点:上海
Vicky
Careerfocus Human Resources Consulting(Beijing) Co.,ltd
Tel: 86-10-85805220-100 or 85805434-100;
Fax: 86-10-85804049-113;
Msn:jessicaflowerbj@hotmail.com
Website: www.careerfocus.com.cn
More Opportunities: http://www.careerfocus.com.cn/webappen/zyjh/zwlb.asp?sid=87 |
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发表于 2007-3-1 17:50:41
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