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发表于 2009-8-20 18:48:56
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本帖最后由 iamdd05 于 2009-9-7 14:53 编辑
Customer Support Analyst --- Japanese Speaking
Responsibilities
• Provide customer service and IT support over all means of communication to users in Asia Pacific
• Resolve issues and handle requests reported
• Perform escalation and workflow procedures
Requirements
• Required languages: Japanese, English (written and spoken)
• Required skills: Windows Operating System, basic networking, hardware and software knowledge.
• Preferable experience: 2 years experience in a Helpdesk/Call Center environment
• Preferable skills: Lotus Notes, SAPGUI, remote resolutions tools such as Net meeting
• Good communication and interpersonal skills
• Proactive and a team player
Other Requirements
• Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent
• Preferably 1 year of experience in Customer Service environment.
• Working knowledge in Windows Operating Systems and On the Shelf Application would be an advantage
• Working knowledge in PC hardware
• Good phone communication and interpersonal skills
• Applicants will be based in [Tianjin空港]
• Able to start work on short notice
Customer Support Analyst ---English speaking helpdesk
• Communicate customer requirements clearly and interface with other levels of support (if required)
• Resolve issues and handle reported requests
• Perform escalation and workflow procedures
Requirements:
• At least Diploma in Computer Science/Information Technology or equivalent.
• Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, Microsoft Outlook 2003 and Remote Access troubleshooting knowledge.
• Certification in GCE O Level 1119 and TOEFL will be an added advantage
• Preferably with 1 year of experience in a Customer Service environment
• Good command of spoken and written English
• Excellent communication and interpersonal skills |
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