深圳IBM直招对日IT客服

since2046_miki

The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester needs. Primary measurement is customer satisfaction with the handling of the requests.

-Provide help desk support to customers
-Handling telephone calls, e-mail
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to supporting groups
-Updating the user on the call status, and confirming with the user that problem is fixed
Required

    Bachelor's Degree
    At least 1 year experience in call center related
    English: Basic knowledge
    Japanese: Fluent

Additional information
上班时间：
7×24倒班制
白班： 8am-5pm
午班： 4pm-12am
夜班： 12am-8am（次日）
午班和夜班均提供夜班补助，同时午班下班后，夜班上班可报销的士费。

薪酬OPEN~~