|
楼主 |
发表于 2010-7-29 09:06:42
|
显示全部楼层
最后一个.
Technical Analyst 2-Support (Vertical : Tape)-japanese speaking
Support
• Beijing, China
________________________________________
Brief Posting Description
As a member of Oracle's tape support organization, your focus is to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical inquiries via phone and electronic means. As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Detailed Description
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who con tact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Job Requirements
Duties and tasks are standard with some variation. Completes own role largely in dependently within defined policies and procedures. You are required to have one year prior working experience with Oracle products (or at least two years related experience without Oracle products) and are required to have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering /Math/Physics/Chemistry with a minimum 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Additional Details
An ideal candidate would have primary skills including an education in electronics and/or mechanical engineering. In addition, a strong understanding of storage SANs, operating systems, and tape storage and backup applications is desired.
Some other desired knowledge and experience areas include:
*tape libraries and tape drives from StorageTek/Sun, IBM, HP, Quantum, ADIC, etc.
*transport technologies such as fibre channel, scsi, escon, ficon, serial attached scsi (SAS).
*fibre channel HBAs and drivers.
*SAN switches and fc-scsi bridges/routers.
*operating systems (MVS, zOS, OS/400, Windows, HPUX, Linux, Solaris, etc)
*tape software applications including Symantec Netbackup and BackupExec, Tivoli TSM, EMC Enterprise Backup, HP Dataprotector, SAMQFS, etc.
*mainframe software including MF SW zOS, MVS,VM, HSC, EXLM,EXPR,VTCS familiarity.
*networking skills including in depth TCP/IP knowledge, switches, routers.
* virtual tape technologies such as Oracle's VTL, VSM, or other mainframe virtual tape ie IBM.
Needed soft skills include:
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written English Language communication skills.
有兴趣者请发送日英简历至:gang.shi@oracle.com |
|