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发表于 2010-11-10 13:13:46
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大连最新日语技术支持工程师职位,招聘人数:1 工作地点:大连,薪水:面谈.
有兴趣的朋友请详细参考下记的职位介绍,并发送您的日英文简历至:
gang.shi@oracle.com
POSITION: Global Customer Support eHUB engineer, Middleware (Japanese Speaking)
DEPARTMENT: Customer Support eHUB
LOCATION: Dalian, China
REPORTS TO: Sr. Manager, GCS eHUB Japan based in Dalian
DIRECT REPORTS TO THIS ROLE: No
RESPONSIBILITIES:
1. Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with Oracle global support standards
2. Maintaining product expertise in assigned product cluster
3. Working towards, adopting, and contributing to new processes and tools
4. Contributing to knowledge management content creation and maintenance
5. Participating in Root Cause Analysis defined within a products cluster
6. Working with second line engineers (grids) to solve customer’s service request
7. Operating within Oracle business processes and procedures
8. First line phone call support for Japanese customers
QUALIFICATIONS:
The successful candidate will have the following skills and experience:
1. Degree in Computer science. Minimum 2-3 years experience.
2. Understanding of Application Server / BI tool / Development tool and underlying technologies
3. Basic understanding of Oracle RDBMS and SQL /PL-SQL and O/S such as Unix/Linux and Windows
4. Written and spoken English and Japanese required.
5. Highly analytical and articulate individual who will provide high quality technical phone and electronic support
6. Excellent verbal and written communication skills
7. Excellent problem solving and analytical skills
8. Preference for working in a global cooperative team environment.
9. Demonstrated ability and willingness to learn new technology quickly
10. Supporting experience for Japanese IT customers
Essential knowledge & experience
1. Good understanding of Application Server concepts and technologies (Oracle Application Server, Oracle WebLogic Server, Apache, Websphere, OC4J, Jboss, SunOne Web Server)
2. Good understanding of the underlying internet technologies (HTTP, TCP/IP, SSL, SOAP etc)
3. Good understanding of BI tool technologies (Oracle Discoverer, Business Objects etc)
4. Good understanding of Development tool technologies (Oracle Forms, Oracle SQL Developer, Oracle JDeveloper, Access, .NET etc)
5. Knowledgeable about various operating systems (Unix, Linux, Windows, etc.)
6. Java programming skills (basic)
7. SQL, PL/SQL programming skills (basic)
8. Knowledge of HTML, XML, Java Script
Desirable knowledge
Oracle product knowledge for
1.Oracle Application Server
2.Oracle Forms
3.Oracle Discoverer
4.RDBMS (basic) and SQL/PLSQL
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