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发表于 2010-8-17 08:44:48
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本帖最后由 yangyaqin1976 于 2010-9-3 17:20 编辑
欢迎大家继续关注我们的最新招聘职位.本次我将发布一个工作地点北京,SUN产品线的对日技术支持工程师职位.
职位名称:SaND技术支持工程师
工作内容:隶属与SUN的Solaris网络TEAM,为日本的客户提供Solaris操作系统和网络方面的售后技术支持服务.
要求:本科以上学历,日语精通,达到商务沟通水平.能够熟练使用Solaris,Linux操作系统,熟悉TCP/IP协议,较强的沟通能力.有Solaris的Systems Administration,Network Administration ,LINUX的RedHat, SuSe等资格者优先.
工作地点:北京
工资:年薪面议
Global Customer Support HUB Analyst_SaND Support(Japanese Speaking)
Beijing, China
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Vertical : SaND
As a member of the Solaris and Networking Team in Global Systems Support, your focus is to deliver post-sales Solaris and/or networking support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical customer inquiries via phone and electronic means, and providing proactive support via on line forums. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations.
RESPONSIBILITIES:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of the Solaris operating system and associated technologies. In particular, you will:
* Provide post-sales Solaris and/or networking support to Oracle customers
* Display and maintain high level of professional behaviour at all times.
* Assist in ensuring Oracle Services meet Customer Satisfaction goals.
* Work shift patterns as required.
* Provide problem isolation and resolution.
* Create knowledge documentation as necessary to assist with possible future problem resolution.
* Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
* Ensure proper implementation of Corporate programs and processes.
* Work closely with all levels of customer and external engineers and management on the most complex problems.
* Perceived by customers to be the highest level of technical support Oracle Services has to offer
* Prioritize workload and advance technical problems where appropriate to the next level of expertise
* Effectively prioritize and manage personal list of outstanding customer queries.
Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Qualifications:
* Graduate technical qualification or equivalent experience and professional certification
* One year working experience with Solaris or Linux
* Certification in Solaris Systems Administration, Solaris Network Administration or Linux (RedHat, SuSe) would be an advantage
* Good understanding of the concepts of system architectures and operating systems
* At least 6 of the following Solaris/Linux technologies:
Boot, install, upgrade, file systems, patching, naming services (NIS+, LDAP, DNS), TCP/IP networking, network interfaces, routing, X11/Gnome, security, virtualization, jumpstart, Unix internals
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written Japanese Language communication skills.
鉴于SUN的Solaris等相关资格很特殊,有过这方面技术经验的人不多.所以如果您从事过对日软件开发,日语精通,如果对此领域的技术工作感兴趣,也可以应聘此职位.我们会提供相应的学习和培训的机会.
有兴趣者请发送您的简历至:
gang.shi@oracle.com
更多技术类及非技术类职位,也欢迎关注甲骨文工作机会的朋友来邮件咨询. |
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发表于 2010-8-13 16:02:31
