|
|
楼主 |
发表于 2010-8-23 08:43:15
|
显示全部楼层
本帖最后由 yangyaqin1976 于 2010-9-3 17:21 编辑
UP,UP,UP.再次发布一个ORACLE北京SUN项目的二线技术支持工程师职位.SUN项目是我们7月份才开始的一个招聘项目,目前所有的职位都还在招聘中.因为日语职位的招聘条件现在有所调整,所以也欢迎大家应聘这次的机会.我们将提供非常有竞争力的薪酬福利和良好的培训机会.如果您有兴趣在SUN的技术领域发展,请先发送您的日文英文简历至:
gang.shi@oracle.com
招聘职位:Global Customer Support HUB Analyst_SaND Support(Japanese Speaking)
工作地点:北京
工作内容:针对日本客户国内客户,SanD相关产品的售后技术支持(包括操作系统,数据库,硬件等.)主要以电电话和邮件形式,也包括远程Remote形式.
要求:日语精通,英语CET4,计算机等相关专业毕业.3年以上IT技术支持相关工作经验,或有3年以上对日软件开发经验,同事愿意从事技术支持相关工作者.
工资:年薪面议
详细职位JD:
Vertical : SaND
As a member of the Solaris and Networking Team in Global Systems Support, your focus is to deliver post-sales Solaris and/or networking support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical customer inquiries via phone and electronic means, and providing proactive support via on line forums. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations.
RESPONSIBILITIES:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of the Solaris operating system and associated technologies. In particular, you will:
* Provide post-sales Solaris and/or networking support to Oracle customers
* Display and maintain high level of professional behaviour at all times.
* Assist in ensuring Oracle Services meet Customer Satisfaction goals.
* Work shift patterns as required.
* Provide problem isolation and resolution.
* Create knowledge documentation as necessary to assist with possible future problem resolution.
* Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
* Ensure proper implementation of Corporate programs and processes.
* Work closely with all levels of customer and external engineers and management on the most complex problems.
* Perceived by customers to be the highest level of technical support Oracle Services has to offer
* Prioritize workload and advance technical problems where appropriate to the next level of expertise
* Effectively prioritize and manage personal list of outstanding customer queries.
Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Qualifications:
* Graduate technical qualification or equivalent experience and professional certification
* One year working experience with Solaris or Linux
* Certification in Solaris Systems Administration, Solaris Network Administration or Linux (RedHat, SuSe) would be an advantage
* Good understanding of the concepts of system architectures and operating systems
* At least 6 of the following Solaris/Linux technologies:
Boot, install, upgrade, file systems, patching, naming services (NIS+, LDAP, DNS), TCP/IP networking, network interfaces, routing, X11/Gnome, security, virtualization, jumpstart, Unix internals
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written Japanese Language communication skills. |
|
发表于 2010-8-25 15:46:02
