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发表于 2012-8-27 10:14:00
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本帖最后由 dodo123456 于 2012-8-27 10:15 编辑
大连-招马来西亚 IT-8-27
Remote Technical Support Professional- Malay & English(马来语&英语)-Dalian
Job codeBPD-0467780
Job typeFull-time Regular
Work countryChina
Posted18-May-2012
Work cityDalian
Job roleCRM Delivery Cust Svc Rep
TravelNo travel
Job role skillsetGeneral
Business unit
CRMProcOps
Commissionable job
No
Job description
The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests.
Required
Bachelor's Degree
English: Intermediate
Malaysian: Fluent
Cantonese: Basic knowledge
Additional information
Fluent in Malay and English, Previous call centre experience is prefered, Basic IT knowledge.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
欢迎大家推荐或者自荐 lihui@bwhr.net
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