甲骨文(中国)软件系统有限公司 最新日语招聘职位

yangyaqin1976

很遗憾,我们一线的职位,不打算放在北京了.但是我们Global Customer Support Analyst 还有二线的职位.招聘还在继续.这个没有受任何影响.楼上的朋友,我们北京还会有订单处理的项目,国庆节后马上就要启动,先不要急.不会让你白面试的.请联系我!

yangyaqin1976

甲骨文北京SUN招聘项目还在进行!!!
目前我们二线工程师的招聘人数继续增加.有兴趣的朋友可以详细查看JD内容,并发邮件咨询.
邮件请发送至:gang.shi@oracle.com

目前急招职位:
Technical Analyst 2-Support (Vertical : Tape)-japanese speaking
Support
Beijing, China

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Brief Posting Description
As a member of Oracle's tape support organization, your focus is to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical inquiries via phone and electronic means. As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


Detailed Description

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who con tact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.


Job Requirements

Duties and tasks are standard with some variation. Completes own role largely in dependently within defined policies and procedures. You are required to have one year prior working experience with Oracle products (or at least two years related experience without Oracle products) and are required to have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering /Math/Physics/Chemistry with a minimum 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, Oracle, etc.).


Additional Details

An ideal candidate would have primary skills including an education in electronics and/or mechanical engineering. In addition, a strong understanding of storage SANs, operating systems, and tape storage and backup applications is desired.

Some other desired knowledge and experience areas include:

*tape libraries and tape drives from StorageTek/Sun, IBM, HP, Quantum, ADIC, etc.
*transport technologies such as fibre channel, scsi, escon, ficon, serial attached scsi (SAS).
*fibre channel HBAs and drivers.
*SAN switches and fc-scsi bridges/routers.
*operating systems (MVS, zOS, OS/400, Windows, HPUX, Linux, Solaris, etc)
*tape software applications including Symantec Netbackup and BackupExec, Tivoli TSM, EMC Enterprise Backup, HP Dataprotector, SAMQFS, etc.
*mainframe software including MF SW zOS, MVS,VM, HSC, EXLM,EXPR,VTCS familiarity.
*networking skills including in depth TCP/IP knowledge, switches, routers.
* virtual tape technologies such as Oracle's VTL, VSM, or other mainframe virtual tape ie IBM.

Needed soft skills include:
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written English Language communication skills.

Unless stated otherwise, all Oracle China's openings require excellent Mandarin and English language skills.
Oracle will provide competitive remuneration package and rewarding career development to right candidates.

yangyaqin1976

甲骨文北京SUN项目招聘情况汇总.目前所剩职位数:SPARC二线技术支持 5;TAPE二线技术支持 2;X64和SaND的招聘已经结束,谢谢大家的关注,如果有队SPARC和TAPE日语职位感兴趣的朋友,请直接发送您的英日文简历或发邮件进行咨询.
gang.shi@oracle.com

yangyaqin1976

给大家汇总一下SPARC和TAPE职位的JD.
Technical Analyst 2-Support (Vertical : SPARC)-Japanese Speaking Support
Beijing, China Vertical : SPARC As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

RESPONSIBILITIES:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.?Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).?Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Accepts and validates incoming technical problems within response times. Assesses nature & severity of problem. Provides technical action plan to field, and set proper expectations. Implements technical action plan. Provides customer relief via work around or temporary fix. Inputs and edits accurate technical and other relevant information into case management tools, ensuring current status is recorded. Responds to technical aliases and other knowledge sharing forums. Should initiate and review formal and informal knowledge assets.

Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Good analysis, troubleshooting and debugging skills. Escalation/Task handling and prioritizing. Teamwork and interpersonal communication. Good verbal and written communications skills. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Product/Systems and UNIX (Solaris) knowledge and expertise.
Language skills : Japanese/ English

Technical Analyst 2-Support (Vertical : Tape)-japanese speaking Support
Beijing, China Description
As a member of Oracle's tape support organization, your focus is to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical inquiries via phone and electronic means. As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Detailed Description
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who con tact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Job Requirements
Duties and tasks are standard with some variation. Completes own role largely in dependently within defined policies and procedures. You are required to have one year prior working experience with Oracle products (or at least two years related experience without Oracle products) and are required to have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering /Math/Physics/Chemistry with a minimum 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Additional Details
An ideal candidate would have primary skills including an education in electronics and/or mechanical engineering. In addition, a strong understanding of storage SANs, operating systems, and tape storage and backup applications is desired.
Some other desired knowledge and experience areas include:
*tape libraries and tape drives from StorageTek/Sun, IBM, HP, Quantum, ADIC, etc.
*transport technologies such as fibre channel, scsi, escon, ficon, serial attached scsi (SAS).
*fibre channel HBAs and drivers.
*SAN switches and fc-scsi bridges/routers.
*operating systems (MVS, zOS, OS/400, Windows, HPUX, Linux, Solaris, etc)
*tape software applications including Symantec Netbackup and BackupExec, Tivoli TSM, EMC Enterprise Backup, HP Dataprotector, SAMQFS, etc.
*mainframe software including MF SW zOS, MVS,VM, HSC, EXLM,EXPR,VTCS familiarity.
*networking skills including in depth TCP/IP knowledge, switches, routers.
* virtual tape technologies such as Oracle's VTL, VSM, or other mainframe virtual tape ie IBM.
Needed soft skills include:
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written Japanese Language communication skills

yangyaqin1976

感谢大家长期以来的关注和支持,还有很多朋友的应聘.ORACLE北京SUN项目招聘已经接近尾声.X64,SPARC,基本都已经结束.目前TAPE还有一个职位空缺.另外,SaND产品线又增加一个日语职位.最后的应聘机会,欢迎大家应聘,及邮件咨询.
简历和邮件请发送至:gang.shi@oracle.com

yangyaqin1976

甲骨文北京最新日语招聘职位继续.这次是我们在北京准备成立一个新的业务团队.是财务的职位,欢迎有财务经验,同时有在日本从事过财务相关工作的朋友应聘!
如果想应聘此职位,请发送您的英日文简历至:gang.shi@oracle.com

Role: Collections  Analyst
Purpose of Role:
To collect accounts receivables and cash on open invoices for allocated region/country and troubleshoot, while adhering to global process & procedures, interfacing with customers as required. Take the lead on the customers assigned and ensure that the accounts receivable is in good state and issues getting addressed or escalated.

Scope of Role:
Collections for allocated region/country & No direct reports

Key Responsibility Areas:
1.Operations Delivery
2.Customer Interaction
3.Exception/Escalation Handling
4.Report Generation
5.Mentoring & training

Key Tasks:
1.Operations Delivery
Contact customer, per global process & procedures, to collect on the open receivables
Probes customer, in case of nonpayment, to understand the issues and work to resolve the issues hindering payments
Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment
Take necessary action in cases of payment failure beyond stipulated time period and escalate, if required, to management and key stakeholders
Meet KRA assigned monthly/quarterly
•Cash Collations
•AR>60 days
•AR>360 days
•rocess adherence

2.Customer Interaction
Interacts with the customer, based on information collected, to ensure payment
Resolve and respond to customer queries timely and professionally. Example: account reconciliation, issues reported

3.Exception/Escalation Handling
Handles exceptions relating to process within one’s scope
Escalates to Collections management and key stakeholders, as required
Takes responsibility for resolution in case of escalations

4.Report Generation
Generates necessary regular and ad-hoc reports

5.Mentoring & training
Trains new joinees and mentor new team members

yangyaqin1976

同样的Finance部门,此业务团队还需要招聘一个日语经理级别的职位,请大家关注并积极应聘啊!工作地点:北京;招聘人数:1
如果您有兴趣应聘,请发送您的英日文简历至:gang.shi@oracle.com

Role: Manager/Sr. Manager        Prepared on: 06-Oct-2010
Reports to (role title): Director        Process: Collections & Cash Apps
Purpose of Role:
To help Collections & Cash Applications achieve its goals and run effective & efficient operations for non English (JAPAC) country/region assigned:
1.Owning the KRA and driving the people and process goals in his/her area
2.Implement initiatives for process standardization, productivity improvements, quality improvements and organization building

Scope of role:
Handling the collections or cash applications team for a region and responsible for operations and managing assigned team consisting of Supervisors and collectors/cash applications analyst. Representing the organization to the region/country assigned.

Key Responsibility Areas:
1.Planning & Securing delivery
2.Escalation Management
3.Customer relationship
4.Process improvement
5.Developing & motivating the team
6.Communication
7.Organisation initiatives

Key Tasks:

1.Planning and securing for delivery
•Undertakes resource allocation & work planning
•Implements relevant metrics, ensure delivery, track & review metrics regularly
oCash Collections, AR>60 days, AR>360 days, write offs
oUnapplied Cash
•Implements key controls in critical areas & ensures that controls are met
•Ensure adherence to SLAs through reviews with Supervisors & interacting with other processes and DPO / GPO as required
•Resolves process-related queries and escalate, if required, to stakeholders
•Make required decisions relating to process in cases of contingencies
•Execute & communicate changes in process like policy or functionality changes, testing and other projects
•roactively communicate process exceptions & deviation to Senior Management, and bottlenecks to all process stakeholders
•Identifies hiring requirements and assists in the recruitment process

2.Escalation Management
•Resolves escalations relating to process & customer servicing raised by customers & other process stakeholders
•Escalate, whenever required, to key stakeholders on account/portfolio status to avoid any surprises

3.Customer relationship
•Interacts with customers through regular reviews to resolve customer queries & escalations, get queries resolved & share information
•Handles critical communications with customers
•Builds & maintains long-term relationships with customers & stakeholders
•ushes back & is assertive with customers with regard to process responsibility & delivery issues when required
•Identify key stakeholders and builds relations with them
•rovide timely information to stakeholders, avoiding any surprises
•Establish effective communication channel with LOB's to manage the debt

4.Process improvement
•Drives & monitors process improvement projects towards increasing efficiency, productivity and reducing timelines
•Identifies & reduces non-value activities

5.Developing & motivating the team
•Identify training needs for Supervisors, nominates team members for training & ensures team is trained
•Create learning opportunities to team members
•Ensure cross-training and interaction of team with other processes
•Ensure team spirit & high motivation levels within the team by building a healthy team climate
•Recognize, rewards & showcases good performers
•Identify potential, give additional responsibilities based on competencies and mentor & groom them for the next level

6.Communication
•Regular & need-based team meetings & one-on-one communications with Supervisors, as well as skip level meetings, and cascade information between Senior Management & team
•Communicate organisational, process & team goals and ensure understanding
•Cascade information & communication on process & quality improvements and new development between team members & Managers

7.Organisation initiatives
•Actively participates in organisational task forces and drives & implements organisational initiatives

Role Specifications:
Entry qualification – Graduate (Preferredost graduate or professional qualification)
Experience – Graduate with 8 years / Post graduate or professional with 6 years in related industry/field
Language –
•Fluency in English
•Fluency in reading, writing and speaking for the country/region managed

yangyaqin1976

还是这个业务团队,有一个Director级别的职位.英文好的基础上,如果懂日语和韩语优先!欢迎财务方面的资深人士应聘啊!工作地点:北京;招聘人数:1
如果您对此职位感兴趣,请发送您的英文简历至:gang.shi@oracle.com
Role: Director        Prepared on: 06-Oct-2010
Reports to (Role title): Director/Senior Director        Process: Collections/Cash Apps

Purpose of Role:
To help O2C achieve its vision of building and running an effective & efficient JAPAC SSC for non English tolerant countries:
1.Owning the KRA and driving the people and process goals in his/her area.
2.Drive initiatives for process standardization, productivity improvements, quality improvements and organization building

Scope of the role:
The scope of the Director is provide the leadership to the collections and cash applications functions in the SSC and also represent as center head in CN. This involves partnering with sales, other finance functions and interacting with customers to meet Oracle & Finance objectives.
1.        
Key Responsibility areas:
1.Operations Delivery
2.Process Standardization
3.People Management
4.Productivity Improvement
5.Customer Relationship
6.Organizational Initiatives

Key Tasks:
1.Operations delivery - Ensures delivery is in line with quality and timeline commitments
Set and achieve metrics for the processes
oCollections: Cash Collections, AR>60 days, AR>360 days, write offs and DSO
oUnapplied Cash
Analyze & report metrics and initiate corrective action
Hold individual reviews with Senior Managers/Managers and Team leads
Participate in team review meetings and represent CN SSC in global review meeting
Checks with the customer for feedback and communicates it to the team
Is the final escalation point on customer complaints and resolves them

2.Process Standardization – Ensures standardization of processes across regions
Track exceptions to the standards and ensure process documentation and institutionalization
Migrate best practices of each Region to other Regions
Ensure documentation to reduce person dependency
Implement global standard process and procedures

3.People Management – Takes complete accountability for all key people        management initiatives
Hire the required staff in discussion with manager
Clarify and enhance roles within the team
Provide clarity and direction on the process to the team
Set and ensure communication of goals for the entire team
Ensure that frequent performance reviews are conducted for the team
Ensure training for the team
Identify and retain talent in the team
Make contingency plans for attrition
Resolve conflict that gets escalated and set the climate for collaboration within the team
Manage the budget for team outings / events
•Talk to team members one-on-one to understand, discuss and set realistic career expectations
•Represent CN SSC in country

4.Productivity Improvement- Implements productivity improvement efforts
Responsible for ensuring that manpower is within budgets
Ensure that process improvement and standardization help optimize manpower
Use the dashboard to track productivity and initiate corrective action
Ensure Work load balance
Ensure cross training within the team to enhance flexibility

5.Customer Relationship – Manages and Build relationships and ensures satisfaction.
Identify key stakeholders and builds relations with them
Provide timely information to stakeholders, avoiding any surprises
Clarify customer expectations and communicate them within the team
Participate in DPOs calls and other regional calls
Establish effective communication channel with LOB's to manage the debt

6.Organisational Initiatives – Drives Organizational Initiatives
Takes charge of one organizational initiative and may partner global team
Supports, communicates and implements all organizational initiatives within own process

Role Specifications:
Entry Qualification – MBA or equivalent other professional qualifications
Experience – Preferably in a similar industry or an Accounting background
Training & Certification – Nil
Language:
•Fluency in English
•Knowing Japanese & Korean will be an added advantage
我们这三个职位的级别均可以调整,所以有兴趣的朋友,请不用担心薪水问题.具体的待遇方面,可以在面试时候再谈.如果您的能力符合我们的要求,我们一定可以提供给您一个在市场上非常有竞争力的Offer.

穿越时空

很遗憾,我们一线的职位,不打算放在北京了.但是我们Global Customer Support Analyst 还有二线的职位.招聘还 ...
yangyaqin1976 发表于 2010-9-29 13:16

您好，看到您刚发的北京地区财务的最新项目，是先前提到过的订单处理的项目吗？

sunny321

大连的custom service hub engineer 取消了么？大连还有什么跟日语技术相关的职位在招聘么？