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楼主 |
发表于 2012-12-6 15:35:00
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上海 -找 日本人 和 中国人
Role Title:
Japanese SSR1(针对日本人JD)
The Department:
UGSC BPO/ITO
The Role:
? Be responsible for providing the first-line telephone technical support of hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
? Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
? Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
? Typically provides effective telephone technical support for various clients.
? Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
? To work in a 5*12 shift pattern and be flexible.
? Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.
? Handles calls within product/client phone queues as directed.
? Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
? Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.
? Effectively communicate with members of management and technology support teams.
? Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
? Other responsibilities which may be needed from time to time and as assigned by Management.
Skills and Capabilities Required:
? Bachelor degree is required.
? Excellence in Japanese communication skills, both written and oral.
? Strong IT background (OS, Application software, Networks & IT infrastructure).
? Good in trouble shooting application problems.
? Possess strong team work spirit.
? Minimum 3 years relevant experience; preferably with a telephone customer service positions with multi-national information technology companies.
? Completed Technical Certifications such as A+, MCP, MCSE are preferred.
薪资:税前10k-15k
针对中国人JD:
Job Responsibilities:
1.提供远程基础技术支持，根据公司要求，应答客户咨询电话，解决客户提出的问题
2.定期申报问题，协助调研及问题总结
3.保证客户对公司产品服务的满意度，及时向主管反应无法解决的问题 Knowledge, Skills and Other Pre-requisites:
1优秀的日语会话、读写能力，熟悉商务日语电话用语，日语能力考1级以上
2.掌握PC软硬件的基本知识和运行环境
3.熟练使用windows和office
4.良好的责任心，团队合作精神和沟通能力
5.较好的发现、解决问题能力
6.有基本的英语会话、读写能力
7.持微软MCSE证书者优先考虑
欢迎大家推荐或者自荐--- lihui@bwhr.net QQ 1078394988 |
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