Qualification:
Bachelor of Science, Bachelor of Computer Science, Bachelor of Electronic Engineering, Bachelor of Telecommunications, Bachelor of Communications, Bachelor of Software Engineering
Experience Needed:
Typically five or more years of relevant technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a services environment)
Core Knowledge and Experience:
• A strong and experienced manager who can balance operational, human resource and business objectives and challenges
• Demonstrates good problem-solving skills and ability to lead others to find appropriate solutions
• Good analytical skills
• Proactive, well-organized, and a meticulous planner
• Translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan
• Ensures proper utilization of resources and provides justification for additional resource requests
• Conducts technical and business presentations concerning products, projects, initiatives and results
• Capable of simultaneously managing multiple high priority issues/projects without reducing quality
• Ability to work at both operational and executive levels
• A strong customer advocate
• Ability to inspire and motivate
• Strong English and Japanese and Chinese)
• Self driven and results oriented
• Understanding of the general telecommunications market in Asia Pacific
• Knowledge of services life cycle businesses: design, implement, operate and maintenance
Desired Knowledge and Experience:
• Knowledge of telecommunications products/platforms and technologies
• Understanding of IP telephony, Data networking, LAN/WAN, Contact Centre
• Knowledge of predictive dialers, voice mail, interactive voice response, voice logging, work force management and computer telephony integration systems
• Experience in managing a team of skilled technical professionals in a shift environment
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