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发表于 2010-9-9 08:49:05
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关于我们北京SUN售后技术支持工程师招聘项目,大家可能在看过职位的JD后,还不是很清晰.我们这次招聘的是以服务器技术支持业务为主的一线和二线的工程师.我想再详细介绍一下二线技术支持工程师的职位.二线工程师按照产品线分为X64,SPARC,TAPE,SaND的四个方向.有兴趣的朋友可以通过下记的网站了解下SUN的相关产品.http://jp.sun.com/products/servers/
招聘人数:SPARC-10人,TAPE-5人,SaND-2人,X64-4人.
如果大家有兴趣,可以发送您的英日文简历至:
gang.shi@oracle.com
特此把几个职位的JD集中在此帖上,以方便大家阅读.JD上要求的条件也很多,但是只供给大家参考.并不等于所有的都是必要条件.如果您对自己能否应聘这个职位,还不是很有信心,欢迎来邮件咨询,我会给您做更加详细的说明.谢谢!
Technical Analyst 2-Support (Vertical : SPARC)-Japanese Speaking Support
Beijing, China
Vertical : SPARC
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
RESPONSIBILITIES:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.?Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).?Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Accepts and validates incoming technical problems within response times. Assesses nature & severity of problem. Provides technical action plan to field, and set proper expectations. Implements technical action plan. Provides customer relief via work around or temporary fix. Inputs and edits accurate technical and other relevant information into case management tools, ensuring current status is recorded. Responds to technical aliases and other knowledge sharing forums. Should initiate and review formal and informal knowledge assets.
Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Good analysis, troubleshooting and debugging skills. Escalation/Task handling and prioritizing. Teamwork and interpersonal communication. Good verbal and written communications skills. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Product/Systems and UNIX (Solaris) knowledge and expertise.
Language skills : Japanese/ English
Technical Analyst 2-Support (Vertical : Tape)-japanese speaking Support
Beijing, China
Description
As a member of Oracle's tape support organization, your focus is to deliver post-sales/installation technical support to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical inquiries via phone and electronic means. As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Detailed Description
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who con tact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Job Requirements
Duties and tasks are standard with some variation. Completes own role largely in dependently within defined policies and procedures. You are required to have one year prior working experience with Oracle products (or at least two years related experience without Oracle products) and are required to have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering /Math/Physics/Chemistry with a minimum 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Additional Details
An ideal candidate would have primary skills including an education in electronics and/or mechanical engineering. In addition, a strong understanding of storage SANs, operating systems, and tape storage and backup applications is desired.
Some other desired knowledge and experience areas include:
*tape libraries and tape drives from StorageTek/Sun, IBM, HP, Quantum, ADIC, etc.
*transport technologies such as fibre channel, scsi, escon, ficon, serial attached scsi (SAS).
*fibre channel HBAs and drivers.
*SAN switches and fc-scsi bridges/routers.
*operating systems (MVS, zOS, OS/400, Windows, HPUX, Linux, Solaris, etc)
*tape software applications including Symantec Netbackup and BackupExec, Tivoli TSM, EMC Enterprise Backup, HP Dataprotector, SAMQFS, etc.
*mainframe software including MF SW zOS, MVS,VM, HSC, EXLM,EXPR,VTCS familiarity.
*networking skills including in depth TCP/IP knowledge, switches, routers.
* virtual tape technologies such as Oracle's VTL, VSM, or other mainframe virtual tape ie IBM.
Needed soft skills include:
* Skills in troubleshooting, and problem resolution
* Good customer interaction and organizational skills
* Excellent verbal and written Japanese Language communication skills.
Global Customer Support HUB Analyst_SaND Support
Beijing, China
Vertical : SaND
As a member of the Solaris and Networking Team in Global Systems Support, your focus is to deliver post-sales Solaris and/or networking support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical customer inquiries via phone and electronic means, and providing proactive support via on line forums. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of the Solaris operating system and associated technologies. In particular, you will:
* Provide post-sales Solaris and/or networking support to Oracle customers
* Display and maintain high level of professional behaviour at all times.
* Assist in ensuring Oracle Services meet Customer Satisfaction goals.
* Work shift patterns as required.
* Provide problem isolation and resolution.
* Create knowledge documentation as necessary to assist with possible future problem resolution.
* Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
* Ensure proper implementation of Corporate programs and processes.
* Work closely with all levels of customer and external engineers and management on the most complex problems.
* Perceived by customers to be the highest level of technical support Oracle Services has to offer
* Prioritize workload and advance technical problems where appropriate to the next level of expertise
* Effectively prioritize and manage personal list of outstanding customer queries.
Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Qualifications:
* Graduate technical qualification or equivalent experience and professional certification
* One year working experience with Solaris or Linux
* Certification in Solaris Systems Administration, Solaris Network Administration or Linux (RedHat, SuSe) would be an advantage |
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发表于 2010-9-1 09:19:54